Most personal data will be collected directly through the application process. The sources of any personal data collected indirectly will be mentioned in this statement. Whether or not you become a customer, we may ask you for (but not limited to) your:
You are free to withdraw your consent at any time. This may result in us not being able to do certain things for you.
We will use your personal data to provide information on services requested or products ordered.
Data is collected and used on a lawful basis where our interests do not outweigh your interests which is outlined below.
|To perform a contract with you||
• To take steps at your request prior to entering into a contract
• To decide whether to enter into a contract
• To manage and perform the contract
• To ensure our records remain relevant
|Our legitimate interest||
• For good governance, accounting, managing and auditing our business operations
• For market research, analysis and developing statistics
• To detect, prevent and investigate fraud, money laundering and other crimes and to verify your identity in order to protect our business
• When you exercise your rights under data protection law and make requests
• For compliance with legal, regulatory requirements and related disclosures
• For establishment and defence of legal rights
• For activities relating to the prevention, detection and investigation of crime
• To verify your identity, engage in fraud prevention and anti-money laundering checks
• To monitor emails, calls, other communications, and activities on your account
• When you request we disclose your personal data to other people or organisations
• When we process any special categories of personal data at your request
• To send you marketing communications where we have asked for your consent to do so
We will retain your data whether you become a customer or not for:
If you would like further information about data protection you can visit the Information Commissioner’s Office (ICO) at ico.org.uk The ICO is the UK’s independent authority set up to uphold information rights in the public interest and data privacy for individuals. We comply with all ICO regulatory and statutory requirements. You have the right to make a complaint to the ICO regarding the handling of your data.
We may use your personal details in order to conduct identity checks as required by law as a measure to prevent money laundering.
The personal data we have collected from you at application or any stage may be shared with fraud prevention agencies. We are required by law to review transactions and report any which may be suspected of being related to money laundering activities.
We may process your personal data without human intervention to evaluate your personal situation such as transactional history and account opening anniversary events. We may do this to decide what marketing communications are suitable for you, to analyse statistics and to assess risks. This is all done on the basis of our legitimate interests, to protect our business, and to develop and improve our products and services.
If we use automated decision making including profiling activity to assess your application, this will be performed on the basis of it being necessary to perform the contract.
You have the right to opt out of automated decision making including profiling at any stage by contacting us.
thatMuloot Money may supply strategic partners with certain information from your account, (such as your name, address, telephone number, date of birth, email address and gender) to provide operational services relating to the performance of Muloot Money issued products, for example, the production and delivery of your Mastercard® card, PIN and welcome pack.
Where required by law, strategic partners and suppliers are certified or authorised and regulated to the required standards.
This site may contain links to other sites. Muloot Money is not responsible for the privacy practices or the content of other such websites.
We will not provide your details to third parties such as merchants that accept payment using the Muloot Money Prepaid Mastercard®. They will have separate privacy and data collection practices and Muloot Money has no responsibility or liability for their practices.
While we may collect certain information such as hobbies or lifestyle information from competitions which you choose to enter into, we will not disclose any personal information collected in this way to merchants. Only aggregate data (which is not personalised) gathered from competitions may be shared from time to time with merchants.
Your personal data may be transferred outside the UK and European Economic Area. In the event your data is transferred outside of the European Economic Area, we will take all reasonable steps to ensure the data is held securely and processed in line with applicable laws to the UK.
You are free to opt out of receiving all marketing communications from us and our strategic partners at any time by contacting us or logging into your online account.
Should you be opted in to receive email correspondence, there is an unsubscribe link on each email we send out, if you use this, we will not send any unsolicited mail to your registered email address.
Communications regarding changes to existing products or services held, our terms, conditions and policies is important and sometimes critical. You may not opt out of receiving these communications.
We provide specific details about the cookies we use and the reasons for using these cookies to enable site visitors to make an informed decision and thus provide informed consent.
If any of your details are recorded incorrectly and need to be changed, please contact us on 0330 094 5885 with details of the required changes and the reasons for the change. Proof of change of address may be needed.
Phone lines are open:
Monday to Friday 8:30 - 17:00 (closed weekends and bank holidays)
Live chat is open:
Monday to Friday 8:30 - 17:00
Saturdays 9:30 - 13:00 (closed Sundays and bank holidays)